1. Eligibility for Refunds

At Hellas IPTV (https://hellasiptv.gr/), we strive to provide the best IPTV service. However, if you experience technical issues, you may request a refund within 24 hours of your purchase.

Refunds are only applicable to:
✔️ First-time purchases (new customers).
✔️ Orders where the service has not been activated.
✔️ Orders with major technical issues that our support team couldn’t resolve.

Refunds are not available for:
❌ Subscription renewals.
❌ Issues caused by customer-side problems (e.g., slow internet, incompatible devices).
❌ Trials or promotional offers.

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2. How to Request a Refund

If you meet the refund criteria, follow these steps:
1️⃣ Email us at contact@hellasiptv.gr within 24 hours of purchase.
2️⃣ Include your order number, payment details, and a brief description of the issue.
3️⃣ Our support team will review your request within 24-48 hours.

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3. Refund Processing

✔️ If approved, refunds will be issued via the original payment method within 3-7 business days.
✔️ If denied, you will receive an explanation with possible troubleshooting solutions.

We appreciate your understanding and are always here to assist you! If you need help, contact us at contact@hellasiptv.gr.